Worth noting is the phenomon of social media (Twitter, Linkedin, Facebook) and the impact it is having on ITSMf, our booth, and the industry.  A fair amount of traffic stopped by the booth because they heard of ICCM on Twitter..  I was interviewed during the show by Christopher Dancy of ServiceSphere.  The event also gave me a chance to attend my first “Tweetup” at the resort bar.  I was able to meet a good number of people who I have only “tweeted” to 140 characters at a time.   What a social media revolution.  You can follow ICCM Solutions at twitter.com/ICCMSolutions or myself at twitter.com/CyberJMC66.

We also had the chance to have one on one sessions with David Coyle of Gartner Group and Glenn O’Donnell and Evelyn Hubbert of Forrester Research.  Great meetings with David, Glenn and Evelyn.

Most important observation… I believe the economic gloom and doom has presented ICCM with a very unique value proposition that resonated with every person we demonstrated the solution to.  It only took minutes for them to see what could be done with our solution, but also what comes out of the box without modification.  It’s great to hear “That’s amazing” and “Wow” so often throughout the day.  More importantly, I think our implementation approach which is as difference from our industry as the solution, really appealed to the people I spoke to.  Many had been through the long drawn out technology implementations where technology becomes the “critical path” of the implementation, and value a solution that finally takes technology off the critical path of Service Management implementation.

Thought I would post my first “On the road” update to our NEW ICCM Blog.  Happy and Safe Travels everyone heading home from the conference!

The conference runs from 20^th – 23^rd September, 2009.  It will be held in Gaylord Texan Resort and Convention Center, Dallas, TX, USA.  ICCM will be exhibiting at booth 1921.

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