Organizational Change Management Challenges and how BPMS helps
One of the most important aspects of instantiating any business processes, measurement and change into an organization is organizational change management, or OCM. This is often an aspect of ITSM programs that is the least addressed and invested in, and unfortunately, the reason many initiatives fail. If the “people” component of people, process, and technology is not addressed, the chances of achieving value, quality, innovation or compliance goals from just processes and technology will be very limited – this is true in any process improvement inside or outside of the IT department.
As OCM has been key to the success of business process improvement efforts outside of the IT department, models (architectural, process, etc) have evolved to address many of the aspects of an OCM plan. They have effectively been used in the business world to document, analyze and most importantly, allow the organization to understand all of the aspects of an improvement program that add to or limit its success. Quite often, it is the complexity of the relationships and inter-dependencies that derail organizational changes, because it is often difficult to conceptualize the entire change and what it means, and why it is being done.
(Recently posted on ITSMPortal; http://bit.ly/cYFhry)