ICCM Blog » Microsoft http://blog.iccm.co.uk Just another WordPress weblog Mon, 04 Jul 2011 14:21:35 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Microsoft Office, Outlook, and Sharepoint Integrations with e-Service Desk http://blog.iccm.co.uk/2009/09/11/microsoft-office-outlook-and-sharepoint-integrations-with-e-service-desk/ http://blog.iccm.co.uk/2009/09/11/microsoft-office-outlook-and-sharepoint-integrations-with-e-service-desk/#comments Fri, 11 Sep 2009 14:51:32 +0000 CyberJMC66 http://blog.iccm.co.uk/?p=5 The following web demonstration of Microsoft Sharepoint, Office and Outlook was created by one of ICCM’s key partners in North America; Whitlock IS (www.whitlockis.com)

This short video clip shows how ICCM e-Service Desk is leveraged through Microsoft Sharepoint, as well as the integration available to Microsoft Office through smart-text binding and the MS office ribbon bar capability.  Yes, you could completely operate e-Service Desk through Sharepoint, thanks to its use of webparts technology for it’s interface.  Other integrations;

  • Tasks resulting from process orchestration can be revealed through Microsoft Outlook.
  • Planned Service Outage calendars can be shared through Outlook.
  • Microsoft Word and Excel documents can be linked to folders within e-Service Desk (folders are Incidents, Changes, Problems, etc).

Microsoft Integration Demonstration

]]> http://blog.iccm.co.uk/2009/09/11/microsoft-office-outlook-and-sharepoint-integrations-with-e-service-desk/feed/ 0 Microsoft Office, Outlook, and Sharepoint Integrations with e-Service Desk http://blog.iccm.co.uk/2009/07/12/microsoft-office-outlook-and-sharepoint-integrations-with-e-service-desk-2/ http://blog.iccm.co.uk/2009/07/12/microsoft-office-outlook-and-sharepoint-integrations-with-e-service-desk-2/#comments Sun, 12 Jul 2009 19:45:14 +0000 CyberJMC66 http://cyberjmc66.wordpress.com/?p=118 The following web demonstration of Microsoft Sharepoint, Office and Outlook was created by one of ICCM’s key partners in North America; Whitlock IS (www.whitlockis.com)

This short video clip shows how ICCM e-Service Desk is leveraged through Microsoft Sharepoint, as well as the integration available to Microsoft Office through smart-text binding and the MS office ribbon bar capability.  Yes, you could completely operate e-Service Desk through Sharepoint, thanks to its use of webparts technology for it’s interface.  Other integrations;

  • Tasks resulting from process orchestration can be revealed through Microsoft Outlook.
  • Planned Service Outage calendars can be shared through Outlook.
  • Microsoft Word and Excel documents can be linked to folders within e-Service Desk (folders are Incidents, Changes, Problems, etc).

Microsoft Integration Demonstration

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