Seems like the wrong message to be posted on a site such as ITSMPortal.  Quotes such as “We are implementing ITIL” or worse, “We are doing ITIL” is something I hear often.  I think this says something about the person saying it, but more importantly, it says something about what ITIL has become.  I don’t believe the authors of ITIL intended ITIL to ‘be done’ or ‘implemented’, be a goal, journey or destination.  I would argue (and I believe it is stated as well) that ITIL is a reference.  There were discussions (or arguments) recently on LinkedIn from a question asking if ITIL was a journey or a destination.  My contribution was that it was neither, but I think there were over ten different perspectives and multiple variations of those.
 
I think the best perspective came from a contribution that was not mine, but we played the intellectual tag back and forth and I thought the analogy suggested really put ITIL into a proper perspective – and one I that I intend to use going forward:

When you begin a journey, you are heading for a destination.  One of your goals is to get there safely, in the least amount of time and spending the least amount of money.  If expediency is needed, obviously you spend more money to get there quicker.  If driving though, a GPS is a handy tool to help you achieve that goal. 

To see the rest of the column, and original posting, please see; http://www.itsmportal.com/columns/dont-implement-itil