ICCM Solutions Expands North American Client Base
Louisville, Kentucky, 4th February 2011: Miller Valentine Group and Dril-Quip today announce the appointment of ICCM to provide an advanced IT Service Management Solution based upon Business Process Management (BPM) Architecture.
Michael Gutman, Vice President of Information Technology & Information Services at Miller Valentine, a full service Real Estate organization, comments on the appointment of ICCM: “As an IT leader it has been historically very difficult for me to give the business an accurate view of IT spend and relating this to the running of the IT infrastructure. In order for us to do this we’ve had to radically change our service offering to the business by moving from a traditional IT funding model, of head count budget allocation, to a paid for service delivery model from each of the business units we support.
“Our IT department is now funded by the services we offer rather than a budget we’re allocated annually. This forces hidden IT support costs within the business unit to become visible to the whole organization. The subscription-based charge back system allows business unit leaders to identify cost-saving opportunities and to provide cost justification on any new IT outlay. With ICCM we can now realize the importance of building our business around its needs, rather than building the business around an IT vendor.
In discussing the appointment of ICCM, Gutman further adds: “We’d been searching for some time for a company that understood both service management and the needs of the mid-market to support our commodity approach to information technology services. Finding ICCM was a goldmine on both points, and has given us a platform that will allow our services model to mature to the next level.”
ICCM’s e-Service Desk is a flexible turnkey technology available as a ‘Commercial off the Shelf Solution’ that is crucially underpinned by Business Process Management (BPM) architecture – a management approach focused on aligning organizational effectiveness and efficiencies with integration to technology. This allows organizations to support and drive best practice behaviors to performance indicators and requirements, in turn driving efficiencies in the management of the IT infrastructure assets and support functions.
The flexibility of the BPM architecture offered by ICCM Solutions was also the key influencing factor in the appointment of ICCM by Miller Valentine and Dril-Quip, a global manufacturer of offshore oil research and acquisition solutions.
“These two companies are clear IT visionaries and represent an emerging trend of moving beyond the status quo of traditional Service Management Solutions by linking business processes to Service Desk delivery for IT asset management” states James Gay, CEO at ICCM. “Over the past few years’ I’ve been told by many CIO’s that their current Service Desk solutions are failing them because they cannot economically support the business processes and services required. These new clients in North America represent a clear demonstration of the value of BPM and the value ICCM brings to the progressive vision of these organizations.”
-ENDS-
Editorial Information:
About Miller Valentine:
Miller Valentine Group (MVG), founded in 1963, develops real estate in the Midwest and Southeast regions of the country, with offices in Dayton and Cincinnati, Ohio, and Columbia, South Carolina. MVG offers total real estate solutions in the areas of design/build construction, development, management, and financing for both commercial and residential markets. In addition, MVG provides renovation, brokerage and leasing services for commercial markets. Collectively, MVG’s divisions provide customers with more than 50 million square feet of commercial space and approximately 10,000 residential housing units.
MVG offers a wide range of commercial products, including office, retail, lodging, healthcare, manufacturing and distribution facilities. Included are an equally wide range of residential products, including multi-family, single family, active adult, and military housing throughout the Midwest and MidAtlantic regions.
The National Association of Industrial and Office Properties awarded MVG the prestigious national “Developer of the Year Award”. In addition, Miller-Valentine Construction was awarded the Occupational Safety and Health Administration’s Voluntary Protection Program “STAR” designation, making MVG the first general contractor to receive this designation on a statewide level.
www.mvg.com
About ICCM Solutions:
Extraordinary Service Desk Software created within the Leading Process Improvement Architecture ICCM’s core objective is to provide revolutionary software and superior services to organisations aspiring to Best Practice Service Management. Rather than the legacy “application development” driven approach that many vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class ITIL® aligned Service Desk tool with the functionality of business technology in the form of Metastorm BPM®. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions in almost every geographical region
www.iccm.co.uk
Contact ICCM:
Alun Hunt
ICCM Marketing
Tel: +44 (0)1666 828 600
eMail: alun.hunt@iccm.co.uk
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Vendors selected as a ‘Cool Vendor’ for 2010 report are innovative, impactful and intriguing
London, Baltimore, Cincinnati, April 13th, 2010 – ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner ‘Cool Vendor in BPM’ report. Gartner, Inc., is among the world’s leading information technology research and advisory companies. The report, written by Michele Cantara, Vice President in Gartner Research, identifies Vendors who are innovative, impactful and intriguing.
James Gay, Director, Sales & Marketing for ICCM explained; “The Gartner Report is renowned for its independent opinions and recognition of cool vendors. The fact that ICCM is acknowledged as a ‘Cool Vendor’ in this report makes us particularly proud. We believe it reconfirms the benefits to our very unique approach to Service Management in what is an especially crowded market.”
James Gay continues: “We feel the report allows companies to stay ahead of the IT technology curve by examining pioneering technologies that enable great business and investment opportunities. With this information companies can make more informed strategic business decisions to provide a competitive advantage thereby ensuring market leadership. ICCM’s customers including: Tesco, BBC Worldwide, Qualcomm, DHL and The British Transport Police are already realizing these competitive
advantages by delivering more value from their IT Service Management initiative.”
ICCM’s e-Service Desk has been recognized under the BPM report thanks in part to its underpinning Metastorm® BPM platform, which is also recognized by Gartner in the Leaders Quadrant of the Business Process Analysis Tools2 and other industry analysts as a leading process improvement platform. e-Service Desk seamlessly enables continual improvements in process efficiencies that are leaps ahead of applications offered by the other stock vendors, as it allows IT Service Management
processes to be mapped in alignment with business goals and objectives. These processes can be quickly and effectively modified internally as needed, assuring they are an exact fit with other in-house business systems.
According to Gartner, “Organizations should consider a BPMS-based ITSM solution in the following situations:
- An end-to-end view of ITSM processes across multiple pre-existing ITSM solutions is needed
- Service-level objectives (SLOs) for IT processes need to be directly linked to business process key performance indicators (KPIs)
- processes change frequently or need to be continuously improved
- process models, rule sets, user interfaces and dashboards need to be easily customizable
- When “To be” processes need to be simulated prior to deployment”
About Gartner’s Cool Vendors Selection Process Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but
rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in
approximately the past six months.
About Gartner’s Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant.
The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Tags: BPM, ITIL, ITSM
Posted in Current Blogs, General | 1 Comment »
(Source: ITSMPortal)
Seems like the wrong message to be posted on a site such as ITSMPortal. Quotes such as “We are implementing ITIL” or worse, “We are doing ITIL” is something I hear often. I think this says something about the person saying it, but more importantly, it says something about what ITIL has become. I don’t believe the authors of ITIL intended ITIL to ‘be done’ or ‘implemented’, be a goal, journey or destination. I would argue (and I believe it is stated as well) that ITIL is a reference. There were discussions (or arguments) recently on LinkedIn from a question asking if ITIL was a journey or a destination. My contribution was that it was neither, but I think there were over ten different perspectives and multiple variations of those.
I think the best perspective came from a contribution that was not mine, but we played the intellectual tag back and forth and I thought the analogy suggested really put ITIL into a proper perspective – and one I that I intend to use going forward:
When you begin a journey, you are heading for a destination. One of your goals is to get there safely, in the least amount of time and spending the least amount of money. If expediency is needed, obviously you spend more money to get there quicker. If driving though, a GPS is a handy tool to help you achieve that goal.
To see the rest of the column, and original posting, please see; http://www.itsmportal.com/columns/dont-implement-itil
Tags: Continual Improvement, GPS Analogy
Posted in Current Blogs, General, ITIL | No Comments »