ICCM’s John Clark article on itSMF USA “The Forum” Newsletter
Desperately Seeking Business and IT Synchronicity
John Clark, Managing Director, ICCM Solutions
This article debunks the common myth that there’s benefite to implementing ITSM as an end-goal in itself, and that being aligned with the business is enough. It looks at what it really takes to become for IT to become a valued partner and what IT should be striving for in order to be synchronized with the business, moving in the same direction, together so that the business realizes it’s competitive advantage…
URL: http://bit.ly/9C34bN
I completely agree with the above comment, the internet is with a doubt growing into the most important medium of communication across the globe and its due to sites like this that ideas are spreading so quickly.