London, Mar 03, 2010 – ICCM Solutions today announced that they have won a Wiltshire Business of the Year Award, under the category ‘Innovation and Growth’. These awards are the most prestigious Business awards in the county.
James Gay, Director, Sales & Marketing for ICCM explained; “ICCM is delighted to receive the news that we have won this award. The prestige that comes with this announcement acknowledges the growth that ICCM has experienced over the past few years. ICCM has beaten World Leaders in the
IT Service Management field with huge investment into our product from many global brands, including, Tesco, BBC Worldwide, Qualcomm, DHL and The British Transport Police.
The Wiltshire Business of the Year Awards recognises companies that have demonstrated outstanding level of business excellence in their particular Award category. Previous winners range from very small companies with just a few employees to large multinational corporations with thousands of staff.
ICCM’s Innovation has resulted in our Growth:
Jason Gardiner, ICCM’s Technical Director Comments: “Companies are looking for a software solution that offers great Return on Investment and also solutions that do not require a huge amount of effort to tailor to their requirements and maintain.” Jason continues: Our revolutionary process based solution offers improvements in returns and efficiencies that are leaps ahead of technology offered by other stock vendors, which is exactly why companies such as Tesco have selected us.”
Tags: BPM, ICCM, ITIL, ITSM, Wiltshire Business Awards
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Vendors selected as a ‘Cool Vendor’ for 2010 report are innovative, impactful and intriguing
London, Baltimore, Cincinnati, April 13th, 2010 – ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner ‘Cool Vendor in BPM’ report. Gartner, Inc., is among the world’s leading information technology research and advisory companies. The report, written by Michele Cantara, Vice President in Gartner Research, identifies Vendors who are innovative, impactful and intriguing.
James Gay, Director, Sales & Marketing for ICCM explained; “The Gartner Report is renowned for its independent opinions and recognition of cool vendors. The fact that ICCM is acknowledged as a ‘Cool Vendor’ in this report makes us particularly proud. We believe it reconfirms the benefits to our very unique approach to Service Management in what is an especially crowded market.”
James Gay continues: “We feel the report allows companies to stay ahead of the IT technology curve by examining pioneering technologies that enable great business and investment opportunities. With this information companies can make more informed strategic business decisions to provide a competitive advantage thereby ensuring market leadership. ICCM’s customers including: Tesco, BBC Worldwide, Qualcomm, DHL and The British Transport Police are already realizing these competitive
advantages by delivering more value from their IT Service Management initiative.”
ICCM’s e-Service Desk has been recognized under the BPM report thanks in part to its underpinning Metastorm® BPM platform, which is also recognized by Gartner in the Leaders Quadrant of the Business Process Analysis Tools2 and other industry analysts as a leading process improvement platform. e-Service Desk seamlessly enables continual improvements in process efficiencies that are leaps ahead of applications offered by the other stock vendors, as it allows IT Service Management
processes to be mapped in alignment with business goals and objectives. These processes can be quickly and effectively modified internally as needed, assuring they are an exact fit with other in-house business systems.
According to Gartner, “Organizations should consider a BPMS-based ITSM solution in the following situations:
- An end-to-end view of ITSM processes across multiple pre-existing ITSM solutions is needed
- Service-level objectives (SLOs) for IT processes need to be directly linked to business process key performance indicators (KPIs)
- processes change frequently or need to be continuously improved
- process models, rule sets, user interfaces and dashboards need to be easily customizable
- When “To be” processes need to be simulated prior to deployment”
About Gartner’s Cool Vendors Selection Process Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but
rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in
approximately the past six months.
About Gartner’s Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant.
The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Tags: BPM, ITIL, ITSM
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One of the themes of the 2010 Metastorm Global User Conference was “Unexpected Value”. The concept is that customers who have leveraged Metastorm solutions and services into their environment have realized unexpected or unanticipated value from their investment… Many customers were highlighting this theme throughout the show in their presentations.
I had to chuckle as with so many traditional ITIL/ITSM process projects, there always seem to be “Unexpected Costs” and “Unanticipated Outcomes”. And these are becoming more and more talked about at conferences as well…
Much of this “unexpected” value comes from the process DNA that a BPM process orchestration technology such as Metastorm inherently provides throughout their solutions. Oddly enough, Metastorm’s partner program is called the Metastorm Partner DNA program. Thanks to a core process engine, core modeling and architecture technology, and various other solutions, it’s virtually impossible to create disharmonious solutions. Why would ICCM be at this conference as not only a contributor and sponsor? Simple – e-Service Desk, our industry recognized and ITIL v3 “Certified” solution is built on the Metastorm BPM platform.
Unfortunately, there is not enough room in a blog to highlight all Metastorm DNA partners. They can be found here; http://www.metastorm.com/partners/partner_locator.asp
I thought the following Metastorm partners have offerings that can substantially enhance the value of an ICCM e-Service Desk implementation simply from having a common process platform and integration technology;
Nymbul BPM
From Business Transformation Institute in Baltimore, Maryland. BTI have developed an Apple™ iPhone®, iPad®, iPad® client application for Metastorm BPM. While the mobile technology works on iPhone’s, Droid, some Blackberry’s and Window’s Mobile as a web application, the “App” provides location and rotation to the interface. Planned enhancements include support for the Droid market and end user customization of the interface. http://www.nymbulbpm.com/
ITSM Application: Engineers can register, update, and close Requests, Tasks, Incidents from their mobile device. Managers and Directors can approve requests or changes from their mobile device.
Smart Pen BPM
From Aura Q of Manchester, England. A number of my colleagues and I use Smartpen technology for taking notes and recording audio from meetings with customers (Lightscribe). We affectionately call them “Geek pens”. It’s a slightly larger than normal pen with an Infrared “eye” that reads special Microdot Technology paper (that can be printed on a standard laserjet printer). I always felt this technology has so many other applications. Aura Q now offers a Smart Pen enhancement to Metastorm BPM technology that allows any process (including e-Service Desk) to incorporate forms and data originally handwritten on a piece of paper to be incorporated into a process and through OCR, drive the flow of a process. http://www.auraq.com/pages/procedures/Digital%20Pen.aspx
ITSM Application: Where e-Service Desk is used “outside” of IT, Field Service Agents can provide customers with paper based documents while keeping identical copies (including signatures) associated to the process artifact, without the use of fax or scanner.
SAP Integration
EPO Consulting have created a Metastorm BPM / SAP Connector that enables bi-directional web service integration for Metastorm BPM with any SAP solution. This complete web service integration solution comprises two independent, but perfectly aligned products: a) EPO XML Connector for SAP, and b) B2B WS Integrator for Metastorm BPM. The EPO XML Connector is a SAP certified ABAP add-on product from EPO Consulting. It is a complete integration solution for SAP and can be used for all SAP integration requirements. The B2B WS Integrator enables calling SAP web services from any Metastorm BPM process. http://www.epoconsulting.com/_en/index.html
ITSM Application: Business processes incorporated within SAP can be linked to IT Service processes eliminating manual process integration steps between IT Service Management and Business Applications.
With these and the many other options available for Metastorm customers (ICCM customers are essentially Metastorm customers as well), you can’t help but wonder what is not possible by leveraging BPM technology in the form of Metastorm BPM?
Tags: iPad, iPhone, Metasorm, Microdot Technology, Mobile Devices, Partners, Smart Pen
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