Microsoft Office, Outlook, and Sharepoint Integrations with e-Service Desk
The following web demonstration of Microsoft Sharepoint, Office and Outlook was created by one of ICCM’s key partners in North America; Whitlock IS (www.whitlockis.com)
This short video clip shows how ICCM e-Service Desk is leveraged through Microsoft Sharepoint, as well as the integration available to Microsoft Office through smart-text binding and the MS office ribbon bar capability. Yes, you could completely operate e-Service Desk through Sharepoint, thanks to its use of webparts technology for it’s interface. Other integrations;
- Tasks resulting from process orchestration can be revealed through Microsoft Outlook.
- Planned Service Outage calendars can be shared through Outlook.
- Microsoft Word and Excel documents can be linked to folders within e-Service Desk (folders are Incidents, Changes, Problems, etc).