Was an outstanding conference for ICCM in Dallas, Texas. James, Charlotte and I virtually fell asleep in the lobby of the Gaylord Texan, exhausted from constant traffic at the booth. While we had hundreds of attendees stop by the booth, we had a good number of people stop by the booth because they had been referred “you gotta see this” by others at the conference. One of the conference managers even said that “ICCM was all the buzz at show”.. She probably says that to all the vendors…
Worth noting is the phenomon of social media (Twitter, Linkedin, Facebook) and the impact it is having on ITSMf, our booth, and the industry. A fair amount of traffic stopped by the booth because they heard of ICCM on Twitter.. I was interviewed during the show by Christopher Dancy of ServiceSphere. The event also gave me a chance to attend my first “Tweetup” at the resort bar. I was able to meet a good number of people who I have only “tweeted” to 140 characters at a time. What a social media revolution. You can follow ICCM Solutions at twitter.com/ICCMSolutions or myself at twitter.com/CyberJMC66.
We also had the chance to have one on one sessions with David Coyle of Gartner Group and Glenn O’Donnell and Evelyn Hubbert of Forrester Research. Great meetings with David, Glenn and Evelyn.
Most important observation… I believe the economic gloom and doom has presented ICCM with a very unique value proposition that resonated with every person we demonstrated the solution to. It only took minutes for them to see what could be done with our solution, but also what comes out of the box without modification. It’s great to hear “That’s amazing” and “Wow” so often throughout the day. More importantly, I think our implementation approach which is as difference from our industry as the solution, really appealed to the people I spoke to. Many had been through the long drawn out technology implementations where technology becomes the “critical path” of the implementation, and value a solution that finally takes technology off the critical path of Service Management implementation.
Thought I would post my first “On the road” update to our NEW ICCM Blog. Happy and Safe Travels everyone heading home from the conference!
Tags: itSMF, Service Management
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This year’s itSMF USA Fusion 09 convention promises to focus on bringing business value to your organization by providing presentations and workshops for all levels of IT service management implementation. If you are interested in the delivery and support of IT services and the fundamental concepts behind IT service management, you should round up your team and make plans to attend this event.
The conference runs from 20th – 23rd September, 2009. It will be held in Gaylord Texan Resort and Convention Center, Dallas, TX, USA. ICCM will be exhibiting at booth 1921.
For more information, click here
Tags: ITIL, ITSM, itSMF, Service Management
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London, UK, September 11th, 2009 – Poole Hospital NHS Foundation Trust has extended their partnership with ICCM Solutions, a globally recognised Service Management solutions provider, by utilising the ICCM software to manage their internal recruitment process. In doing so, improving the time to recruit and simplifying the process for all staffing stakeholders.
According to Mandy Sullivan, HR Services Development Manager at Poole Hospital, “After reviewing our recruitment processes at Poole Hospital, our challenge was to identify how to introduce changes to our practices that would ultimately enable us to manage the recruitment processes more effectively.” Mandy Sullivan continues: “It was a logical option for us to work with ICCM and extend our use of their software as they already supply our IT department with a Helpdesk/Service Desk tool that’s built upon a Business Process Management Platform. The main benefit to this type of software platform is that it can be rolled out to other aspects of the business, which is what we’ve done in this instance with the development of our new recruitment process.”
“ICCM is very impressed with the way in which the Poole Hospital team has embraced the benefits of our software. They are a great example of how our software can be used to improve processes across an entire organisation, and not just to improve IT practices. We look forward to working with Poole Hospital as they develop additional processes to streamline operations even further,” says James Gay, ICCM’s Sales Director.
“With this new process in place, we believe we will experience a significant reduction in the time to recruit, predominantly because we’re now able to remove the bottlenecks that would otherwise delay prompt hire of the best talent. In addition, we’re able to support every department within the Trust with their recruitment needs via a centralised hub that provides visibility to all internal stakeholders in the recruitment chain,” comments Mandy Sullivan.
Download PDF, Click Here
Tags: Process, Recruiting
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The following web demonstration of Microsoft Sharepoint, Office and Outlook was created by one of ICCM’s key partners in North America; Whitlock IS (www.whitlockis.com)
This short video clip shows how ICCM e-Service Desk is leveraged through Microsoft Sharepoint, as well as the integration available to Microsoft Office through smart-text binding and the MS office ribbon bar capability. Yes, you could completely operate e-Service Desk through Sharepoint, thanks to its use of webparts technology for it’s interface. Other integrations;
- Tasks resulting from process orchestration can be revealed through Microsoft Outlook.
- Planned Service Outage calendars can be shared through Outlook.
- Microsoft Word and Excel documents can be linked to folders within e-Service Desk (folders are Incidents, Changes, Problems, etc).
Microsoft Integration Demonstration
Tags: BPM, ITIL, ITSM, Microsoft, Office2007, SharePoint
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